PATIO FIRE PIT IN BLACK

Thank you for your question! We apologize for this experience with your Fire Pit. We would recommend using the center cone when using Wood Packs. The center cone is designed to create optimal burning conditions and airflow. The cone is what helps the Wood Pack ignite quickly, burn evenly, and deliver the predictable ~30-minute burn duration. You can place traditional firewood over the cone as well, up to 16 inches long so it fits within the fire pit bowl. Smoke level is dependent upon the wood used and other varying burn conditions. If you plan on starting your fire with natural cut firewood, first remove the center cone from the Fire Pit. Stack kindling, newspaper, or a commercially-available fire starter in the center of the Fire Pit and place your larger pieces of wood around the fire starter. Be sure that the firewood doesn't stick over the edge of the Fire Pit as this affects secondary combustion, which results in more smoke. Please ensure that the Fire Pit Ash Pan is cleaned after every use. We hope this helps. -TIKI Brand

Thank you for the question! Yes, the legs need to be installed on the TIKI® Brand Fire Pit and the unit should not be placed directly on concrete. Thanks! - TIKI Brand

Thank you for the question. The Fire Pit should not be used closer than 15 feet to any walls, structures, or buildings, and should not be placed on any combustible surface such as wood, dry grass, leaves, or mulch. Flames may reach a height of 3 feet above the top of the Fire Pit. Further, the Fire Pit should not be used under a patio roof, any low-hanging branches, trellises, or overhangs of any kind, including covered porches. If used on a grassy area, you should have a non-flammable, heat-resistant mat placed under the Fire Pit. We hope this helps. – TIKI Brand

Thanks for the question! Smoke and ash level in general is dependent upon the wood used (we recommend our Wood Pack or dry, seasoned wood) and other varying burn conditions. This is why we created the Wood Pack along with our patent-pending airflow technology in the Fire Pit to create a low smoke fire when used together. Please ensure that when using firewood, the firewood sits below the holes near the top of the Fire Pit as this would affect secondary combustion. We also recommend emptying the Ash Pan after every use. We hope this helps. -TIKI Brand

Thanks for the question! We do offer a payment plan for our products on our website through Affirm. We hope this helps.-TIKI Brand

Thanks for reaching out! The TIKI Brand Fire Pit is made in China, but our TIKI Brand Wood Packs are made in Wisconsin from upcycled wood and sawdust. TIKI Brand

Thank you for the question! We do offer a water proof cloth cover for when the Fire Pit is not use. That would be included with the Fire Pit. We also do sell a Fire Pit Screen which can be purchased separately on our website under "Fire Pits". We hope this helps! -TIKI Brand

Thanks for the question! The Wood Packs are designed for one-time use and should not be opened and split up. If you desire more control over the flame size, you can use wood logs and add more or less based on preference. Flames may reach a height of 3 feet above the top of the Fire Pit. Further, the Fire Pit should not be used under a patio roof, any low-hanging branches, trellises, or overhangs of any kind, including covered porches. We hope this helps. -TIKI Brand