Frequently Asked Questions
Loyalty & Referral
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
Do loyalty points ever expire?
If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to the lowest tier. You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points
Why didn’t I earn loyalty points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at tikibrand.com/contact to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
How do I redeem my loyalty rewards at checkout?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account.
Indoor/Outdoor Fire Starters
How do I start a fire using the Indoor/Outdoor Wood Pellet Fire Starter?
Place the Indoor/Outdoor Fire Starter on a vented surface such as a grate or a bed of sticks. Stack dry firewood into a log cabin-style configuration over and around the Indoor/Outdoor Fire Starter. Light each corner with a long stemmed match or lighter. The bag will burn quickly, creating a large flame within five minutes. As the flames die down, add seasoned cut firewood to the fire.
Can I use this in any type of fire pit?
The Indoor/Outdoor Fire Starters are designed to work with outdoor wood-burning fire pits and indoor fireplaces.
Can I cook food over the Indoor/Outdoor Fire Starter?
Yes, if you follow all instructions, warnings, and good fire safety practices. When cooking over a fire that was started with a TIKI® Brand Indoor/Outdoor Fire Starter, wait until flames die down and the firewood begins to form glowing coals.
How many Fire Starters do I need to use to start my fire?
We recommend using one Indoor/Outdoor Fire Starter per fire.
Can the Fire Pit Griddle be used on any fire pit?
The TIKI Brand Fire Pit Griddle works with both the TIKI Brand Patio Fire Pit and the TIKI Brand Reunion Fire Pit. It also fits most fire pits that are 16-21 inches in diameter.
What type of fuel should I use with the TIKI Brand Griddle?
The TIKI Brand Fire Pit Griddle can be used with a TIKI Brand Wood Pack, traditional firewood, or charcoal. Be sure to let the fire die down until the flames are below the top ring.
Is the TIKI Brand Fire Pit Griddle seasoned?
The TIKI Brand Fire Pit Griddle comes pre-seasoned. When beginning to cook on the Griddle, allow it to heat for 5-10 minutes and sprinkle a bit of water and listen for the sizzle.
Can I swap out the grill grate and the inner griddle while cooking?
Yes, you do not have to cook with just the grill grate insert or inner griddle. If you want to change the insert, use the removeable handle with gloved hands to swap out.
How do I add more fuel if needed?
Wearing gloves, use the removeable handle to remove the grill grate or inner griddle, place on the wooden trivet, and add one piece of wood or around 10 pieces of charcoal.
How do I clean the TIKI Brand Fire Pit Griddle?
Once the Griddle is cooled down, drizzle oil onto the cast-iron surface. This can be olive oil, canola oil, etc. Then, using a clean rag, cover the surface to re-season. This will help your Griddle stay in good condition and maintain the seasoning over time.
Where should the BiteFighter™ LED String Lights be placed?
There are numerous configurations that can be used and are dependent on the type of space. For best results, we recommend a perimeter setup (the square setup depicted below), placing lights no more than 10 feet off the ground.
How many BiteFighter™ LED String Lights can I use at once?
You can connect up to eight BiteFighter™ LED string lights from end to end.
Can BiteFighter™ LED String Lights be left outside all year round?
Yes, you can leave your String Lights up all year round. If you plan to keep them outside, we recommend not putting any Fire Pits or Patio Heaters underneath the TIKI® Brand BiteFighter™ LED String Lights.
Is the fuel in the Mosquito Repellent Pods the same as what goes in the torches?
No. The repellent in the Repellent Pods is not the same as torch fuel. The active ingredient in the Repellent Pods is a proprietary formulation with Metofluthrin. The pods are for one-time use and not refillable. They are not for use with TIKI® Brand torch fuel.
What is the point of the green balls in the Mosquito Repellent Pods?
The green balls in the repellency pods are a visual indicator to alert you when the fuel is getting low. When the balls get close to the bottom of the Repellent Pod, it is time to order more Repellent Pods.
How long do the Mosquito Repellent Pods last?
The Repellent Pods last for 200 hours and provide one season of repellency. This assumes a season as 90 days with an average of 2.4 hours per day.
Can I remove the Mosquito Repellent Pod to add additional fuel?
No, the Repellent Pods should not be disassembled and refueled. Once a Repellent Pod is out of fuel, dispose of the pod per your local municipality’s rules and regulations. New Repellent Pods can be found on our website under “Outdoor Lighting” and “Fuel & Wood Pellets”.
Fire Pits & Wood Packs
Do I need a TIKI Brand Screen in order to use the Heat Deflector?
Yes, the TIKI Brand Heat Deflectors cannot be used without a TIKI Brand Screen.
Can the TIKI Brand Heat Deflectors be used any fire pit?
No, the TIKI Brand Heat Deflectors must be used with their corresponding TIKI Brand Smokeless Fire Pit.
How do I start a fire using the Wood Pack?
Place the Wood Pack flat on the cone inside the Fire Pit and light each corner. The bag will burn quickly, spilling the wood pellets into the bottom of the Fire Pit. No need to stir; the fire will fill the Fire Pit within 5 minutes and remain for approximately 30 minutes. As the flames die down, add another Wood Pack for another 30 minutes of burn time, or add seasoned cut firewood.
Can I cook over the Fire Pit and Wood Pack?
Yes, if you follow all instructions, warnings, and good fire safety practices. If cooking over the Fire Pit and Wood Pack, wait until flames die down and the wood pellets begin to form glowing coals.
What is the difference in flame height between the Wood Packs and wood logs?
The TIKI® Brand Wood Pack creates a large flame that can reach a height of 3 feet above the top of the Fire Pit and lasts for roughly 30 minutes. If using wood logs, the flame height can vary depending on type of wood, whether or not it is seasoned, and how many pieces are used, but typically does not get as large as the flame from the TIKI® Brand Wood Pack.
How does the airflow technology work?
The internal airflow system within the Fire Pit creates a low-smoke experience that ultimately is more enjoyable.
Can I put the Fire Pit on my deck?
No, the Fire Pit should not be used closer than 15 feet to any walls, structures or buildings, and should not be placed on any combustible surface such as wood, dry grass, leaves or mulch. Flames may reach a height of 3 feet above the top of the Fire Pit. Further, the Fire Pit should not be used under a patio roof, any low hanging branches, trellises or overhangs of any kind, including covered porches.
What is the center cone for?
The center cone is designed to create optimal burning conditions and airflow. The cone is what helps the Wood Pack ignite quickly, burn evenly and deliver the predictable approximately 30 minute burn duration. You can place traditional firewood over the cone as well, up to 16 inches long so it fits within the Fire Pit bowl. If you will not be using a Wood Pack and want more room for firewood, you can start the fire without the cone (remove it before any burning begins). It can also be removed for cleaning.
Is it ok to use wood logs in the Fire Pit?
Yes. For best results, use dry, seasoned wood that has been split and cut to a length of 16 inches or less, so it fits within the Fire Pit bowl.
How long do I have to wait until I put the cover on?
If you used only TIKI® Brand Wood Packs, this should take approximately 6-8 hours and is designed to completely consume leaving minimal ash. If you used traditional firewood logs, times will vary depending on the amount of wood used and consumed. Be sure to clean out all ash to ensure there are no embers left before putting the cover on.
Is the Fire Pit durable?
The inner bowl and top ring are made of stainless steel to withstand the most extreme heat. The Fire Pit is also powder coated with a high temperature coating to protect your pit for years to come. With a purchase of a Fire Pit, a cloth cover is included to aid against the elements when your Fire Pit is not in use.
What exactly are the Wood Packs made of?
The patent-pending TIKI® Wood Pack is made from wood pellets mixed with a starter fluid and sealed in the easy light bag. The pellets are made from sawdust that is sourced as a by-product from several manufacturing processes (lumber, window frames, hardwood flooring, etc.). The result is an energy-dense and sustainable way to light your fire.
How should I store my Patio Pit Screen?
To store the Fire Pit Screen, flip the base of the Patio Pit Screen around and nest it inside the Patio Pit. Then, cover the Patio Fire Pit with the cloth cover. The lid of the Patio Pit Screen will fit upside down in the base of the Patio Pit Screen under the cover.
Torches & Tabletop
Is the Easy Install torch pole available for all torches?
The Easy Install torch pole is compatible with some, but not all torches. It fits most TIKI® Brand torches that require a threaded, ¾-inch in diameter, torch pole.
Can I leave the weather resistant bamboo torches out all year round?
We recommend storing TIKI Brand torches in a dry, climate-controlled environment when not in use.
How do I light a TIKI® torch?
1. Carefully remove the wickholder assembly from fuel canister.
2. Fill canister to fill line with TIKI® Brand torch fuel. If no fill line is present, fill canister 2/3 full.
3. Attach wickholder assembly to fuel canister and do not overtighten.
4. Allow wick to become completely saturated with torch fuel before lighting, which takes approximately 5 minutes. Do not set wick height higher than ¾” above the top of the flame guard. Keep clothing, hair, and face away from flames when lighting.
How do I extinguish my torch?
1. Each torch comes with a snuffer cap to extinguish your TIKI® Brand torch.
2. Carefully place the snuffer cap completely over the wick and leave in place until the flame has been completely suffocated. For Adjustable Flame torches, align the notch in the snuffer with the shaft of the adjustment mechanism.
3. When the flame has been extinguished, remove the snuffer cap until the wick has cooled completely.
4. When the wick has cooled, replace the snuffer cap to protect the wick from the elements.
How do I replace the wick on my torch?
1. Carefully remove the wick from the holder. Properly dispose of the wick in accordance with local laws and regulations.
2. Replace the wick with a new TIKI® Torch wick and position the wick with 3/4 inch exposed if in a standing torch. As a tabletop, the wick should be trimmed to 1/2 inch exposure. If you have an adjustable flame torch, the knob should be adjusted all the way down.
3. Trim as required.
4. Fill reservoir to fill line with TIKI® Brand Torch Fuel. If no fill line is present, fill reservoir 2/3 full.
5. Allow wick to become completely saturated with torch fuel before lighting, which takes approximately 5 minutes.
For more information, review the Warnings & Instruction sheet.
How far apart should I place my TIKI® torches?
Placement for maximum performance will depend on your environment. In most situations, place torches 4’-6’ apart. Do not place torches under covered shelter or umbrellas or near pedestrian traffic or combustibles such as wood, structures, fuel, clothing, or dry vegetation.
My torch will not light. What do I do?
If your torch won’t light, there may be water in the torch fuel or on the wick. Properly dispose of the torch fuel and replace the torch fuel and wick. Make sure the torch fuel is filled to the proper level and allow the wick to soak for 5 minutes before attempting to light.
Is it safe to store fuel in the torches, or should they be emptied after using?
It is safe to leave TIKI® Brand torch fuel in the torches. Store torches in a secure space so they do not tip. Store fuel out of reach of children. It is safe to store torch fuel outside.
Can I use torch fuel as a fire starter for my charcoal grill?
No, torch fuel is intended as a fuel for natural flame lighting only. If ingested, do not induce vomiting; contact ProPharma immediately at 1-800-308-7141.
Can I use torch fuel indoors?
No, TIKI® Brand torch fuels are for outdoor use only.
How do I clean torch fuel spills on my concrete?
1. First, soak up excess torch fuel with kitty litter.
2. Then, use a commercial concrete cleaner/degreaser to clean the rest of the torch fuel.
3. Apply additional dry kitty litter until all torch fuel has been absorbed.
4. After dealing with a spill, fresh air will help dry out the affected area.
How do I clean torch fuel spills on wood?
1. First, soak up the excess torch fuel with kitty litter.
2. Then, use a general-purpose cleaner to clean the rest of the torch fuel.
3. Apply additional dry or kitty litter until all torch fuel has been absorbed.
4. After dealing with a spill, fresh air will help dry out the affected area.
How do I clean torch fuel spills out of my carpet / rug / upholstery?
1. First, soak up excess torch fuel with a clean, white cloth.
2. Use a citrus-based cleaner or liquid dishwashing detergent, following the directions on the cleaner.
3. After dealing with a spill, fresh air will help dry out the affected area.
4. Please check with your manufacturer for instructions on how to remove torch fuel from affected area.
What should I do if I have ingested fuel?
For accidental ingestion of torch fuel, DO NOT induce vomiting. Please contact Poison Control, a physician or local emergency services. For immediate safety and medical advice 24 hours a day and seven days a week, please contact ProPharma at 1-800-308-7141.
Where do I purchase Lamplight products or contact customer support?
To purchase Lamplight products, visit Amazon.
For questions regarding Lamplight products call Customer Support at 1-888-473-1088.
Can I become a wholesale customer of Lamplight® or TIKI® Brand product?
We have relationships with many of the best wholesalers and retailers, which distribute our products. The full list can be found by visiting “Where to Buy
”. If you would like to become a wholesale customer of ours, please read our Reseller Policy
and complete the Reseller Application
. If there is interest and the criteria is met, someone will be in touch.
How can I edit my TIKI® Brand subscription?
To edit or cancel a subscription, sign into your account and select the “My Subscriptions” option on the left-hand side. You will see all current and past subscriptions. Select “View/Edit” to make changes.
What’s the difference between pausing vs. canceling my subscription?
Pausing your subscription will allow you to reactive a subscription. You can reactivate a subscription at any time by going to “My Subscriptions.” Canceling a subscription will permanently end your subscription. If you decide you would like a subscription in the future, a new subscription order will be required.
How do I change the billing or shipping information on my subscription orders?
To change your billing or shipping address, navigate to the Address Book in My Account. Click the "Add New Address" button near the bottom of the page and enter your updated information. Be sure to click either the "Use as my default billing" or "Use as my default shipping address" check box before clicking the "Save Address" button. Once saved, you will see the changes in your account.
I can’t log into my TIKI® Brand account, what do I do?
If you are having trouble logging into your account, use the “Forgot Password” button on the account sign in page. Enter the email address associated with your account and click the “Reset My Password” button for a link to be sent to your email address.