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Frequently Asked Questions

Torches & Tabletop

How do I replace the wick on my torch?
Where is the wick in the Clean Burn™ tabletop firepiece?
How long will the Clean Burn™ tabletop firepiece reusable Roundwick™ burner system last?
Is the Clean Burn™ tabletop firepiece safe to use inside?
Where do I light my Clean Burn™ tabletop firepiece?
How do I clean my bamboo torch?
How do I extinguish my torch?
How do I light a TIKI® torch?
How far apart should I place my TIKI® torches?
How long will my TIKI® Brand torch burn?
My torch will not light. What do I do?
Where do I find replacement canisters for outdoor torches?
Is it safe to store fuel in the torches, or should they be emptied after using?

Fire Pits & Wood Packs

What is the center cone for?
Is it ok to use wood logs in the Fire Pit?
Can I control the height of the flame?
Does the Fire Pit cool down instantly after approximately 30 minutes?
What if I don't like it?
Is the Fire Pit durable?
What if something on the Fire Pit breaks?
How do I clean out the ash from the bottom of the Fire Pit?
How often do I need to empty the ash catcher pan?
How long do I have to wait until I put the cover on?
How do I clean up and store the Fire Pit?
Can I put the Fire Pit on my deck?
What exactly are the Wood Packs made of?
How do I start a fire using the Wood Pack?
Do I need lighter fluid or newspaper to start the Wood Pack?
Does the Wood Pack crackle and snap like a log fire?
Is installation of the Fire Pit required?
Where do I find my Fire Pit or Wood Pack date code?

Torch Fuel

Which torch fuel should be used in the Clean Burn™ tabletop firepiece?
How much Clean Burn™ Torch Fuel should I put into the reusable Roundwick™ system?
Are the fuel/oil bottles recyclable?
Can I store my torch fuel outside?
Can I use torch fuel indoors?
How do I clean torch fuel spills on my concrete?
How do I clean torch fuel spills on wood?
How do I clean torch fuel spills out of my carpet / rug / upholstery?
How do I properly dispose of my torch fuel?
What should I do if I have ingested fuel?
What should I do if my torch fuel freezes?
What should I do if torch fuel comes in contact with my skin?
Can I use torch fuel as a fire starter for my charcoal grill?
Can I refill my Ready 2 Light® canister?
Can I use Ready 2 Light® canisters on their own, outside of torches?

Lamplight

Where do I purchase Lamplight products or contact customer support?

Wholesale

Can I become a wholesale customer of Lamplight® or TIKI® Brand product?
Still have questions? Submit a support ticket here.