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Frequently Asked Questions

Indoor/Outdoor Fire Starters

How do I start a fire using the Indoor/Outdoor Wood Pellet Fire Starter?
What is the difference between the Wood Pack and Indoor/Outdoor Wood Pellet Fire Starter?
What are the Indoor/Outdoor Wood Pellet Fire Starters made of?
Can I use this in any type of fire pit?
Can I cook food over the Indoor/Outdoor Fire Starter?
Can I light my grill charcoal with the Indoor/Outdoor Wood Pellet Fire Starter?
How many Fire Starters do I need to use to start my fire?
Do I need to use kindling with the Indoor/Outdoor Fire Starter?
Can I use when camping?
Can I use this in my indoor fireplace?
Can I use part of the Indoor/Outdoor Fire Starter and save the rest for a future fire?
How should I store my Indoor/Outdoor Fire Starter?
Can I buy products on TIKIBrand.com and have them shipped to Canada?

Outdoor Lighting

Where should the BiteFighter™ LED String Lights be placed?
How long is one strand of BiteFighter™ LED String Lights?
How do I hang up BiteFighter™ LED String Lights?
How many BiteFighter™ LED String Lights can I use at once?
Can BiteFighter™ LED String Lights be left outside all year round?
Where do I find replacement LED Bulbs?
Where do I find replacement Mosquito Repellent Pods?
Is the fuel in the Mosquito Repellent Pods the same as what goes in the torches?
What is the point of the green balls in the Mosquito Repellent Pods?
How long do the Mosquito Repellent Pods last?
Can the Mosquito Repellent Pods get wet?
How do I remove the Mosquito Repellent Pods?
Can I remove the Mosquito Repellent Pod to add additional fuel?
Can I buy products on TIKIBrand.com and have them shipped to Canada?
How do I fix an LED bulb that is not working?
What do I do if one or more LED bulbs are out?
How do I store BiteFighter™ LED String Lights?

Fire Pits & Wood Packs

How do I start a fire using the Wood Pack?
Do I need lighter fluid or newspaper to start the Wood Pack?
Can I cook over the Fire Pit and Wood Pack?
What is the difference in flame height between the Wood Packs and wood logs?
Can I use the Wood Pack in my grill?
How does the airflow technology work?
Can I control the height of the flame?
Can I put the Fire Pit on my deck?
What is the center cone for?
Is it ok to use wood logs in the Fire Pit?
If I want to add wood logs to the Fire Pit after using a Wood Pack, do I have to remove the center cone?
Does the Fire Pit cool down instantly after approximately 30 minutes?
How do I clean out the ash from the bottom of the Fire Pit?
How often do I need to empty the ash catcher pan?
How long do I have to wait until I put the cover on?
How do I clean up and store the Fire Pit?
Is the Fire Pit durable?
Is installation of the Fire Pit required?
What if something on the Fire Pit breaks?
What if I don't like it?
What exactly are the Wood Packs made of?
Does the Wood Pack crackle and snap like a log fire?
Can I use part of the Wood Pack and save the rest for a future fire?
Where do I find my Fire Pit or Wood Pack date code?
Can I buy products on TIKIBrand.com and have them shipped to Canada?

Torches & Tabletop

What is an Easy Install torch pole?
How do I install Easy Install torch poles?
Can I still use a torch stake or torch stand with the Easy Install torch poles?
Is the Easy Install torch pole available for all torches?
What makes weather resistant torches weather resistant?
How long does the weather resistant treatment last on a bamboo torch?
Can I leave the weather resistant bamboo torches out all year round?
How do I light a TIKI® torch?
How long will my TIKI® Brand torch burn?
How do I extinguish my torch?
How do I replace the wick on my torch?
How far apart should I place my TIKI® torches?
My torch will not light. What do I do?
Where do I find replacement canisters for outdoor torches?
How do I clean my bamboo torch?
Is it safe to store fuel in the torches, or should they be emptied after using?
Where is the wick in the Clean Burn™ tabletop firepiece?
Where do I light my Clean Burn™ tabletop firepiece?
Is the Clean Burn™ tabletop firepiece safe to use inside?
How long will the Clean Burn™ tabletop firepiece reusable Roundwick™ burner system last?
How long will one fill of the reusable Roundwick™ burner system last?
Can I buy products on TIKIBrand.com and have them shipped to Canada?

Torch Fuel

Can I use torch fuel as a fire starter for my charcoal grill?
What is the difference between Clean Burn™ BiteFighter® Torch Fuel and BiteFighter® Clean Burn™ Torch fuel?
Which torch fuel should be used in the Clean Burn™ tabletop firepiece?
How much Clean Burn™ Torch Fuel should I put into the reusable Roundwick™ system?
How do I properly dispose of my torch fuel?
Can I refill my Ready 2 Light® canister?
Can I use Ready 2 Light® canisters on their own, outside of torches?
Are the fuel/oil bottles recyclable?
Can I use torch fuel indoors?
Can I store my torch fuel outside?
What should I do if my torch fuel freezes?
How do I clean torch fuel spills on my concrete?
How do I clean torch fuel spills on wood?
How do I clean torch fuel spills out of my carpet / rug / upholstery?
What should I do if torch fuel comes in contact with my skin?
What should I do if I have ingested fuel?
Can I buy products on TIKIBrand.com and have them shipped to Canada?

Lamplight

Where do I purchase Lamplight products or contact customer support?

Wholesale

Can I become a wholesale customer of Lamplight® or TIKI® Brand product?

Subscriptions

How can I edit my TIKI® Brand subscription?
What’s the difference between pausing vs. canceling my subscription?
How do I change the billing or shipping information on my subscription orders?
I can’t log into my TIKI® Brand account, what do I do?
Still have questions? Submit a support ticket.