Frequently Asked Questions
Torches & Tabletop
What is an Easy Install torch pole?
An Easy Install torch pole has a retractable lever to aid in the installation of your torch. Pull down the lever to help guide the torch pole a minimum of 6 inches into the ground or until secure. Fold up the lever back into the torch pole once installed.
How do I install Easy Install torch poles?
To install an Easy Install torch pole, pull down the lever to help guide the torch pole a minimum of 6 inches into the ground or until secure. Fold up the lever back into the torch pole once installed.
Can I still use a torch stake or torch stand with the Easy Install torch poles?
Yes, the Easy Install torch poles can be used with a TIKI® Brand torch stake, torch stand, or deck clamp.
Is the Easy Install torch pole available for all torches?
The Easy Install torch pole is compatible with some, but not all torches. It fits most TIKI® Brand torches that require a threaded, ¾-inch in diameter, torch pole.
What makes weather resistant torches weather resistant?
Our weather resistant bamboo torches are treated with a coating commonly used on wood products that provides protection for our bamboo torches against the effects of heat and humidity.
How long does the weather resistant treatment last on a bamboo torch?
When left outside, a weather resistant treated bamboo torch is up to 6 times more protected than a non-treated torch and will last for a season.
Can I leave the weather resistant bamboo torches out all year round?
We recommend storing TIKI Brand torches in a dry, climate-controlled environment when not in use.
How long will my TIKI® Brand torch burn?
Burn times vary by torch. All TIKI® Brand torches are designed to deliver 3+ hours of burn time when used with TIKI® Brand torch fuels.
How do I light a TIKI® torch?
1. Carefully remove the wickholder assembly from fuel canister.
2. Fill canister to fill line with TIKI® Brand torch fuel. If no fill line is present, fill canister 2/3 full.
3. Attach wickholder assembly to fuel canister and do not overtighten.
4. Allow wick to become completely saturated with torch fuel before lighting, which takes approximately 5 minutes. Do not set wick height higher than ¾” above the top of the flame guard. Keep clothing, hair, and face away from flames when lighting.
How do I extinguish my torch?
1. Each torch comes with a snuffer cap to extinguish your TIKI® Brand torch.
2. Carefully place the snuffer cap completely over the wick and leave in place until the flame has been completely suffocated. For Adjustable Flame torches, align the notch in the snuffer with the shaft of the adjustment mechanism.
3. When the flame has been extinguished, remove the snuffer cap until the wick has cooled completely.
4. When the wick has cooled, replace the snuffer cap to protect the wick from the elements.
How do I replace the wick on my torch?
1. Carefully remove the wick from the holder. Properly dispose of the wick in accordance with local laws and regulations.
2. Replace the wick with a new TIKI® Torch wick and position the wick with 3/4 inch exposed if in a standing torch. As a tabletop, the wick should be trimmed to 1/2 inch exposure. If you have an adjustable flame torch, the knob should be adjusted all the way down.
3. Trim as required.
4. Fill reservoir to fill line with TIKI® Brand Torch Fuel. If no fill line is present, fill reservoir 2/3 full.
5. Allow wick to become completely saturated with torch fuel before lighting, which takes approximately 5 minutes.
For more information, review the Warnings & Instruction sheet.
How far apart should I place my TIKI® torches?
Placement for maximum performance will depend on your environment. In most situations, place torches 4’-6’ apart. Do not place torches under covered shelter or umbrellas or near pedestrian traffic or combustibles such as wood, structures, fuel, clothing, or dry vegetation.
My torch will not light. What do I do?
If your torch won’t light, there may be water in the torch fuel or on the wick. Properly dispose of the torch fuel and replace the torch fuel and wick. Make sure the torch fuel is filled to the proper level and allow the wick to soak for 5 minutes before attempting to light.
Where do I find replacement canisters for outdoor torches?
Replacement fuel canisters or containers for TIKI® Brand torches can be purchased within the “Accessories” section. If you cannot find what you need, please reach out to our customer service team at 1-888-473-1088 or submit a ticket here.
Is it safe to store fuel in the torches, or should they be emptied after using?
It is safe to leave TIKI® Brand torch fuel in the torches. Store torches in a secure space so they do not tip. Store fuel out of reach of children. It is safe to store torch fuel outside.
Where is the wick in the Clean Burn™ tabletop firepiece?
The reusable Roundwick™ is part of the burner system assembly, which is included in each Clean Burn™ tabletop firepiece.
Is the Clean Burn™ tabletop firepiece safe to use inside?
Clean Burn™ tabletop firepiece products are for outdoor use only.
Where do I light my Clean Burn™ tabletop firepiece?
Slowly pour TIKI® Brand Clean Burn™, Clean Burn™ BiteFighter®, or BiteFighter® Clean Burn™ Torch Fuel into the burner system opening a little at a time, allowing the torch fuel to absorb into the Roundwick™. Continue to add small amounts of fuel until it will not absorb more. Use a long lighter to light the Roundwick™ along the top edge.
How long will the Clean Burn™ tabletop firepiece reusable Roundwick™ burner system last?
The reusable Roundwick™ burner system will last approximately 1,000 hours.
How long will one fill of the reusable Roundwick™ burner system last?
A completely saturated Roundwick™ with TIKI® Brand Clean Burn™, Clean Burn™ BiteFighter®, or BiteFighter® Clean Burn™ Torch Fuel will allow the burner system to burn for up to 3 hours.
How do I clean my bamboo torch?
If you wish to clean your torch, we suggest you use mild soap and water and rub with a gentle brush.
Fire Pits & Wood Packs
Is it ok to use wood logs in the Fire Pit?
Yes. For best results, use dry, seasoned wood that has been split and cut to a length of 16 inches or less, so it fits within the Fire Pit bowl.
Can I control the height of the flame?
Sort of. The Wood Pack is designed to maintain a full and consistent flame for approximately 30 minutes. If you desire more control over the flame size, you can use wood logs and add more or less based on preference.
What is the center cone for?
The center cone is designed to create optimal burning conditions and airflow. The cone is what helps the Wood Pack ignite quickly, burn evenly and deliver the predictable approximately 30 minute burn duration. You can place traditional firewood over the cone as well, up to 16 inches long so it fits within the Fire Pit bowl. If you will not be using a Wood Pack and want more room for firewood, you can start the fire without the cone (remove it before any burning begins). It can also be removed for cleaning.
Can I cook over the Fire Pit and Wood Pack?
Yes, if you follow all instructions, warnings, and good fire safety practices. If cooking over the Fire Pit and Wood Pack, wait until flames die down and the wood pellets begin to form glowing coals.
How does the airflow technology work?
The internal airflow system within the Fire Pit creates a low-smoke experience that ultimately is more enjoyable.
Is installation of the Fire Pit required?
Very little. While wearing gloves, remove the Fire Pit from the box, remove the ash pan, place the foot ring on the ground where you want to place the Fire Pit, and screw the legs into the pre-threaded holes on the Fire Pit. It should take just a few minutes and all tools and hardware are provided. Re-insert the ash pan, make sure it's in a safe location, and fire it up!
Does the Fire Pit cool down instantly after approximately 30 minutes?
No, cooling time may vary depending on use. But in case of emergency, stand back at least 5 feet and spray with a garden hose to avoid hot steam and debris. Spray coals continuously for five minutes or until coals have cooled. Empty ash pan and dry the pit to ensure rust doesn’t form.
Is the Fire Pit durable?
The inner bowl and top ring are made of stainless steel to withstand the most extreme heat. The Fire Pit is also powder coated with a high temperature coating to protect your pit for years to come. With a purchase of a Fire Pit, a cloth cover is included to aid against the elements when your Fire Pit is not in use.
How do I clean out the ash from the bottom of the Fire Pit?
Once the Fire Pit has completely cooled, remove the center cone and carefully sweep ash inside the Fire Pit through the bottom holes. Then, pull out the ash pan by its handle and dispose of the ash per your local laws/regulations.
How often do I need to empty the ash catcher pan?
The pan should be emptied after every use.
Can I put the Fire Pit on my deck?
No, the Fire Pit should not be used closer than 15 feet to any walls, structures or buildings, and should not be placed on any combustible surface such as wood, dry grass, leaves or mulch. Flames may reach a height of 3 feet above the top of the Fire Pit. Further, the Fire Pit should not be used under a patio roof, any low hanging branches, trellises or overhangs of any kind, including covered porches.
What exactly are the Wood Packs made of?
The patent-pending TIKI® Wood Pack is made from wood pellets mixed with a starter fluid and sealed in the easy light bag. The pellets are made from sawdust that is sourced as a by-product from several manufacturing processes (lumber, window frames, hardwood flooring, etc.). The result is an energy-dense and sustainable way to light your fire.
How do I start a fire using the Wood Pack?
Place the Wood Pack flat on the cone inside the Fire Pit and light each corner. The bag will burn quickly, spilling the wood pellets into the bottom of the Fire Pit. No need to stir; the fire will fill the Fire Pit within 5 minutes and remain for approximately 30 minutes. As the flames die down, add another Wood Pack for another 30 minutes of burn time, or add seasoned cut firewood.
Do I need lighter fluid or newspaper to start the Wood Pack?
No, simply light the bag in each corner to start the fire.
Can I use the Wood Pack in my grill?
The Wood Packs are for Fire Pit use only. They are not intended for grills, smokers, pellet burners, stoves or any other burning system.
If I want to add wood logs to the Fire Pit after using a Wood Pack, do I have to remove the center cone?
DO NOT remove the center cone after a fire has been started with a Wood Pack. You can add dry, seasoned wood that has been split and cut to a length of 16 inches or less onto the fire. We do not recommend overfilling the Fire Pit to the point where your wood logs are no longer contained within the Fire Pit bowl. You should find that 3 to 4 pieces of wood logs fit comfortably within the Fire Pit with the cone inserted.
Can I use part of the Wood Pack and save the rest for a future fire?
No, the Wood Packs are designed for a one-time use.
Does the Wood Pack crackle and snap like a log fire?
No, the irregularities in wood logs cause the snapping and crackling. The wood pellets in the Wood Pack don't contain the irregularities that are found in wood logs.
How do I clean up and store the Fire Pit?
First, let it cool down completely. Empty the ash pan by pulling it out and safely disposing of ashes. Clean with dish soap or baking soda and rinse clean with water. Do not use oven cleaner or abrasive cleaners as they will damage the finish. Thoroughly dry the Fire Pit with a soft cloth to prevent rust from forming. Use the provided cover to protect the Fire Pit from the elements and store it for future use.
How long do I have to wait until I put the cover on?
If you used only TIKI® Brand Wood Packs, this should take approximately 6-8 hours and is designed to completely consume leaving minimal ash. If you used traditional firewood logs, times will vary depending on the amount of wood used and consumed. Be sure to clean out all ash to ensure there are no embers left before putting the cover on.
What if something on the Fire Pit breaks?
TIKI® Brand Fire Pits are warranted against defects in materials and workmanship for up to 2 years from the date of purchase. You have to show that you have used the product under normal conditions and for its intended purpose in a residential backyard setting. Call 1-888-473-1088, and we will provide either a replacement Fire Pit or replacement of the broken/damaged parts (proof of purchase is required).
What if I don't like it?
We hope your fire experience is less complicated with the TIKI® Brand Fire Pit and Wood Pack, but if you are not completely satisfied, we have a 30-day money back guarantee. Call 1-888-473-1088 to return or exchange your item within 30 days of purchase (proof of purchase is required).
Where do I find my Fire Pit or Wood Pack date code?
Large Flame Starter Packs
Can I use this in any type of fire pit?
The Large Flame Starter Pack was designed to work with outdoor wood-burning fire pits.
What is the difference between the Wood Pack and Large Flame Starter Packs?
The Wood Pack is designed to be used with the TIKI® Brand Fire Pit and creates a low smoke experience that will last up to 30 minutes. The Large Flame Starter Pack is designed for use in any outdoor fire pit, including the TIKI® Brand Fire Pit. The difference is that the Starter Pack is used to quickly ignite a fire while using wood logs.
Can I use this in my indoor fireplace?
No, the Large Flame Starter Pack is for outdoor wood-burning fire pit use only.
Can I use when camping?
Yes, if you follow all instructions, warnings and good safety practices in accordance with your local regulations.
Can I light my grill charcoal with the Large Flame Starter Pack?
The Large Flame Starter Packs are for outdoor wood-burning fire pits use only. They are not intended for grills, smokers, pellet burners, stoves or any other burning system.
Can I cook food over the Large Flame Starter Pack?
Yes, if you follow all instructions, warnings, and good fire safety practices. When cooking over a fire that was started with a TIKI® Brand Large Flame Starter Pack, wait until flames die down and the firewood begins to form glowing coals.
What is the Large Flame Starter Pack made of?
The Large Flame Starter Pack is made from wood pellets mixed with a starter fluid and sealed in the easy light bag. The pellets are made from sawdust that is sourced as a by-product from a number of manufacturing processes (lumber, window frames, hardwood flooring, etc.). The result is an energy-dense and sustainable way to light your fire.
How many starter packs do I need to use to start my fire?
We recommend using one Large Flame Starter Pack per fire.
How do I start a fire using the Large Flame Starter Pack?
Place the Large Flame Starter Pack on a vented surface such as a grate or a bed of sticks. Stack dry firewood into a log cabin-style configuration over and around the Large Flame Starter Pack. Light each corner with a long stemmed match or lighter. The bag will burn quickly, creating a large flame within five minutes. As the flames die down, add seasoned cut firewood to the fire.
Do I need to use kindling with the Large Flame Starter Pack?
No need for kindling, tinder, or sticks when placing the Large Flame Starter Pack on a well-ventilated surface like a grate. When using the Large Flame Starter Pack on a non-ventilated surface, such as the ground or fire pit floor, we recommend building a bed of sticks for the Large Flame Starter Pack to rest on.
Can I use part of the Large Flame Starter Pack and save the rest for a future fire?
No, the Large Flame Starter Packs are designed for a one-time use.
How should I store my Large Flame Starter Packs?
The Large Flame Starter Packs should be stored in a cool, dry, and well-ventilated area.
Where do I find my Large Flame Starter Pack date code?
Can I use torch fuel as a fire starter for my charcoal grill?
No, torch fuel is intended as a fuel for natural flame lighting only. If ingested, do not induce vomiting; contact ProPharma immediately at 1-800-308-7141.
How do I properly dispose of my torch fuel?
Contact your local municipality to determine how they require you to dispose of torch fuel.
Are the fuel/oil bottles recyclable?
Please check with your local municipality to verify.
Can I use torch fuel indoors?
No, TIKI® Brand torch fuels are for outdoor use only.
Can I store my torch fuel outside?
Fuels do not need to be stored in a temperature-controlled environment; however, we recommend that fuels be stored out of the elements (sun, rain, snow, etc.). Always keep away from children and pets.
How do I clean torch fuel spills on my concrete?
1. First, soak up excess torch fuel with kitty litter.
2. Then, use a commercial concrete cleaner/degreaser to clean the rest of the torch fuel.
3. Apply additional dry kitty litter until all torch fuel has been absorbed.
4. After dealing with a spill, fresh air will help dry out the affected area.
How do I clean torch fuel spills on wood?
1. First, soak up the excess torch fuel with kitty litter.
2. Then, use a general-purpose cleaner to clean the rest of the torch fuel.
3. Apply additional dry or kitty litter until all torch fuel has been absorbed.
4. After dealing with a spill, fresh air will help dry out the affected area.
How do I clean torch fuel spills out of my carpet / rug / upholstery?
1. First, soak up excess torch fuel with a clean, white cloth.
2. Use a citrus-based cleaner or liquid dishwashing detergent, following the directions on the cleaner.
3. After dealing with a spill, fresh air will help dry out the affected area.
4. Please check with your manufacturer for instructions on how to remove torch fuel from affected area.
What should I do if torch fuel comes in contact with my skin?
Try and avoid prolonged contact with skin. Wash the affected area with soap and water. If rash or irritation occurs, consult your physician. For additional information, please call ProPharma at 1-800-308-7141.
What should I do if I have ingested fuel?
For accidental ingestion of torch fuel, DO NOT induce vomiting. Please contact Poison Control, a physician or local emergency services. For immediate safety and medical advice 24 hours a day and seven days a week, please contact ProPharma at 1-800-308-7141.
What should I do if my torch fuel freezes?
If your torch fuel freezes, place fuel container in a warm room until the torch fuel thaws/liquefies. The torch fuel will return to its original state and be usable.
What is the difference between Clean Burn™ BiteFighter® Torch Fuel and BiteFighter® Clean Burn™ Torch fuel?
We have discontinued our Clean Burn™ BiteFighter® Torch Fuel. However, BiteFighter® Clean Burn™ Torch Fuel utilizes the same formula as our Clean Burn™ BiteFighter® Torch Fuel, providing proven mosquito repellency with no more smoky mess.
Which torch fuel should be used in the Clean Burn™ tabletop firepiece?
TIKI® Brand Clean Burn™ firepieces are designed to be used only with TIKI® Brand Clean Burn™ BiteFighter®, BiteFigther® Clean Burn™, or Clean Burn™ Torch Fuel. DO NOT use flammable alcohol, gel fuel, or petroleum-based fuels as excessive soot and product damage may occur.
How much Clean Burn™ Torch Fuel should I put into the reusable Roundwick™ system?
Each Clean Burn™ burner system absorbs 4 oz. of torch fuel. TIKI® Brand Clean Burn™ firepieces are designed to be used only with TIKI® Brand Clean Burn™ BiteFighter® and TIKI® Brand Clean Burn™ Torch Fuel. Any excess torch fuel will pool at the bottom of the reusable Roundwick™ burner system and will absorb as the burner system burns.
Can I refill my Ready 2 Light® canister?
No. Ready 2 Light® Canisters are for one-time use and are disposable when empty.
Can I use Ready 2 Light® canisters on their own, outside of torches?
No. To ensure safety, it is recommended that Ready 2 Light® Canisters be used in TIKI® Brand torches.
Where do I purchase Lamplight products or contact customer support?
To purchase Lamplight products, visit Amazon.
For questions regarding Lamplight products call Customer Support at 1-888-473-1088.
Can I become a wholesale customer of Lamplight® or TIKI® Brand product?
We have relationships with many of the best wholesalers and retailers, which distribute our products. The full list can be found by visiting “Where to Buy
”. If you would like to become a wholesale customer of ours, please read our policy “here
”. You may contact us at email@example.com
to enquire about becoming a reseller/wholesaler. Generally, we require a minimum purchase amount of $50,000 per year to become a wholesale customer. If you cannot meet this requirement, please work directly with one of our wonderful sellers!
How can I edit my TIKI® Brand subscription?
To edit or cancel a subscription, sign into your account and select the “My Subscriptions” option on the left-hand side. You will see all current and past subscriptions. Select “View/Edit” to make changes.
What’s the difference between pausing vs. canceling my subscription?
Pausing your subscription will allow you to reactive a subscription. You can reactivate a subscription at any time by going to “My Subscriptions.” Canceling a subscription will permanently end your subscription. If you decide you would like a subscription in the future, a new subscription order will be required.
How do I change the billing or shipping information on my subscription orders?
To change your billing or shipping address, navigate to the Address Book in My Account. Click the "Add New Address" button near the bottom of the page and enter your updated information. Be sure to click either the "Use as my default billing" or "Use as my default shipping address" check box before clicking the "Save Address" button. Once saved, you will see the changes in your account.
I can’t log into my TIKI® Brand account, what do I do?
If you are having trouble logging into your account, use the “Forgot Password” button on the account sign in page. Enter the email address associated with your account and click the “Reset My Password” button for a link to be sent to your email address.