Thank you for the question! We do not publish BTUs due to the variability of the fire conditions (type of wood, point in the fire, weather, etc.). Thank you! - TIKI Brand
Answered by: TIKIBrand
Date published: 2023-05-01
Is there a warranty?
Asked by: Lindystar
Thank you for your question! All of our TIKI® Brand Fire Pits are warranted against defects in materials and workmanship for a period of 2 years from the date of purchase when used under normal conditions for its intended purpose in a residential backyard setting. I hope this helps! -TIKI Brand
Answered by: TIKIBrand
Date published: 2023-04-17
It says only ground shipping available when i put in my address, does that mean I can get it in Australia?
Asked by: Jlud9
Thank you for your question! Unfortunately, we only ship to the contiguous United States and are unable to ship to Australia. We also do not have any retailers in Australia. I apologize for this inconvenience.
Answered by: TIKIBrand
Date published: 2023-04-04
What is the heat radius of the largest tiki? I live in Ireland. Where can I get one here? Thanks
Asked by: Jenny Dublin
Thank you for your question! The Reunion Smokeless Fire Pit offers up to a 4-foot heat radius. Unfortunately, we are only able to ship to the contiguous United States at this time and are unable to ship to Ireland. We apologize for this inconvenience. -TIKI Brand
Answered by: TIKIBrand
Date published: 2023-03-27
Can you use wood pellets as the primary fuel?
Asked by: Justpunker
Thank you for your question! Our Fire Pits are designed to work specifically with the TIKI® Wood Packs or natural cut firewood. We hope this helps!
Answered by: TIKIBrand
Date published: 2023-03-07
Will you be selling the cover separately? Ours has a hole in it and would like to replace it.
Asked by: Carrie
Thank you for the question! I'm glad we were able to speak and place an order for a new Cover for you. -TIKI Brand
Answered by: TIKIBrand
Date published: 2023-02-27
What are the inside diameter of the pit? We love our current TIKI fire pit but would like a bigger one of the capacity difference is great enough.
Asked by: Paul Ashton
Thank you for the question! The interior dimensions of the Reunion Smokeless Fire Pit are 19.6 inches wide by 10.57 inches deep vs the Patio Smokeless Fire Pit which are 16 inches wide by 8 inches deep. Our fire pit was designed to fit more wood logs with all the same great features as our Patio Pit. We hope this helps! -TIKI Brand
Answered by: TIKIBrand
Date published: 2023-02-17
Will you be offering a heat deflector like competing firepit vendors?
Asked by: trogdor_burninator
Thank you for your question! We have not yet released a Heat Deflector accessory. I would encourage you to sign up for our email newsletter to be up to date on new product releases and discounts. -TIKI Brand
