ISLAND KING LANAI LARGE FLAME TORCH

Hi there- Thanks for reaching out to us! Yes, this torch utilizes small magnets on the snuffer to help secure the snuffer to the torch. We hope this helps! - TIKI Brand

Thanks for reaching out! While the Easy Install torch pole is not included with the Lanai Island King torch, it is compatible with that torch. You can find the easy install torch pole here: https://www.tikibrand.com/easy-install-torch-poles-2-pack. We hope this helps! - TIKI Brand

Thanks for reaching out! Please go to tikibrand.com/contact to create a case so our customer service team can assist you. Thank you! - TIKI Brand

Hi there- Thanks for reaching out to us! If the ground is hard, we recommend using a metal torch stand or torch stake to provide additional support. With that being said, a torch stake or stand is not necessarily required for installation. We hope this helps! - TIKI Brand

Thanks for the question! To replace the wick in the Island King Lanai torch, pull out the old wick from the top of the torch. Firmly push the new wick into the torch head from the top until you feel the wick hit the bottom of the torch. Trim the wick to 3/4 inch exposure. The 9" wick works with this torch and is the correct diameter. We hope this helps! - TIKI Brand

Hi there- Thanks for your question! If you remove the snuffer cap and twist the top of the torch head in a counter-clockwise motion you will expose two slots where TIKI Brand Torch Fuel can be added. One of those slots will contain a fuel indicator tab inside of the vessel. Once torch fuel has been added up to this indicator tab, the torch is "full". I hope this helps! - TIKI Brand

Hi there- Thanks for reaching out! Carefully remove the wick from your Island King Torch by slowly pulling upward. Properly dispose of the wick in accordance with local laws and regulations. Replace the wick with a TIKI Brand 9" torch wick replacement and trim to allow for a 1/2" exposure. We hope this helps! - TIKI Brand

Hi there- Thanks for your question! For best results, we recommend storing your torches in a dry, climate controlled area when not in use. We hope this helps! - TIKI Brand

Hi there- Thanks for your question! When using your TIKI Brand torch as instructed, you can typically use a torch wick for a year or two. We hope this helps! - TIKI Brand

Thank you for reaching out and we're sorry about this experience! Please go to tikibrand.com/contact to open a case so our Customer Service team can learn more. Thank you! - TIKI Brand

Thank you for reaching out! Yes, the Island King can be used with the TIKI Brand deck clamps. Each deck clamp works with most decks and railings up to 1 3/4 inches thick, and the bracket may be adjusted to fit either horizontal deck rails or vertical posts and banisters. Fits torch poles with diameters of 3/4 inch to 1 1/4 inches, which the Island King Torch has a 3/4 inch pole. Please remember to read all warnings and instructions prior to use. We hope this helps! - TIKI Brand

Great question! The Island King uses the 9" replacement wick. We hope this helps! - TIKI Brand

Great question! The torch pole that comes with this torch has a tapered end for easy installation into the ground. We hope this helps! - TIKI Brand

Thank you for your question! Unfortunately, the Island King does not come apart. We recommend emptying out the bird food liquid, rinsing the torch with water, and then allowing it to completely dry before filling with torch fuel. We hope this helps! - TIKI Brand

Thanks for the question! While you can use any kind of TIKI Brand fuel in the Island King torch, we recommend utilizing either the BiteFighter Fuel or the Citronella Scented Fuel. The Island King torch is designed to create a larger flame and you get the best results with one of those fuels. The Clean Burn BiteFighter fuel does not give off as much soot and smoke, which aids in creating the larger flame in Island King. We hope this helps! - TIKI Brand

Thank you for your question! You can find replacement poles on our website: tikibrand.com in the Parts & Accessories section. We hope this helps! - TIKI Brand

Thank you for the question! If the Island King is displaying a smaller flame, it is typically due to using the Clean Burn BiteFighter fuel. The Island King has a larger flame when used with TIKI Brand BiteFighter Fuel because it creates more soot that fills up the bowl of the torch to help create the larger flame. With the Clean Burn fuel, there is less soot and smoke so the flame will not get as large. We hope this helps! - TIKI Brand

Thank you for the question! If a torch no longer lights, that typically indicates that water has gotten into the fuel or wick. In this instance, we recommend replacing the fuel and allowing the wick 3/4" exposure prior to lighting. We hope this helps! - TIKI Brand

Thank you for your feedback and we are sorry to hear you are experiencing difficulties with the snuffer. We do not sell replacement sniffers. Please go to tikibrand.com/contact and submit a case so we can learn more. Hope this helps! - TIKI Brand

Hi Audrey- Thanks for the great question! The Island King torch pole measures at 3/4" in diameter and will fit into the TIKI Brand Deck Clamps. We hope this helps! -TIKI Brand

Hi Valerie7- Placement for maximum performance will depend on your environment. In most situations, place torches 4’–6’ apart. Do not place torches under covered shelter or umbrellas or near pedestrian traffic or combustibles such as wood, structures, fuel, clothing or dry vegetation. We hope this helps! -TIKI Brand

Hi Jackie27- Awesome question! The Island King Torch takes 16 ounces of fuel. We hope this helps! -TIKI Brand

Hi CT- This torch pole is 3/4" in diameter. We hope this helps! -TIKI Brand

Hi there- Good question! The Island King torch includes a snuffer to cover the top of the torch. We develop and test all of our torches for durability, so you shouldn't have any problems leaving your torches outside. We do recommend bringing them in out of harsh weather. Hope this helps! -TIKI Brand

Hi- Thanks for the great question! The snuffer does have small magnets to keep it attached the to torch head. If you are having issues, please reach out to our customer service team at 888-473-1088. -TIKI Brand

Hi MsTiki- Thanks for reaching out! The flame for the TIKI® Brand Island King Torch is not adjustable. If you wish to have more control over the height of your flame, we recommend looking at our adjustable flame pole and tabletop torches. We hope this helps! – TIKI Brand

Hi Vito- Thanks for the question! Each of our torches comes complete with an initial wick and snuffer. If you ever need to replace your wick for this Island King torch, you can find the replacement wicks under the accessories part of our website. To replace your wick, remove the old wick by pulling it up and out of the torch head. To insert the new wick, insert the torch wick from the top and slowly push it down with a twisting motion until there's 3/4 inch of wick remaining at the top. Hope this helps! - TIKI Brand

Hi Patio Girl- Thanks for reaching out, and we’re glad to hear you’re loving your new Island King Torch! For dramatically less soot and smoke than petroleum-based torch fuels, we recommend our Clean Burn BiteFighter Torch Fuel! It also provides proven mosquito repellency. We hope you’ll try it and let us know what you think! - TIKI Brand

Hi Jeffrey- Thanks for the question! No, our torches should not be used in the way you're describing. The torches should be installed straight up. Hope this helps! - TIKI Brand

Hi Shorty- Thank you for sharing your ideas with us! We will pass them along to our product development team for consideration. In the meantime, we do have a couple of suggestions! 1. You could try unscrewing the torch head from the pole when refilling, as this will allow you to better see and handle the refilling. 2. Make sure you're using TIKI Brand Easy Pour torch fuel. It has the easy pour spout that makes refilling easier with less mess. We hope this helps! - TIKI Brand