All of the products on www.tikibrand.com are 100% satisfaction guaranteed. If you are not completely satisfied, you may return the item(s) within 30 days of purchase for a refund.
Shipping charges are not refundable. Call Customer Support at 1-888-473-1088 to obtain a Return Merchandise Authorization number (RMA #). An RMA # is required to return any item(s). The RMA # must be clearly written on the outside of the shipping container and listed on the packing slip on the inside of the container.
Consumers returning any item(s) without an RMA # will be assessed a 20% restocking fee based on the value of the item(s) returned.
Refunds and replacement orders will be processed as soon as your return is received. Please note that it takes us 3-5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the order summary.
- Obtain an RMA # from Customer Support at 1-888-473-1088.
- Place the item(s) being returned in an appropriate shipping container and include your original packing slip.
- Write the RMA # provided to you by Customer Support on the packing slip and the outside of the box/container.
- For your protection, we recommend returns be sent via a trackable method—e.g., FedEx, UPS or USPS Priority—to:
Tikibrand.com ATTN: Returns W140N4900 Lilly Road Menomonee Falls, WI 53051
You may use the top-left portion of your packing slip and attach it to the outside of your shipping container with ATTN: RETURNS noted on the label.